First, we would like to thank you for having decided to stay with us in Cala Ratjada and to welcome you warmly to Hotel Serrano Palace, which belongs to Serrano Hotels, a chain which was founded by one of the pioneering families in tourism in this area: The Serrano family.



In the following pages you will find all the information you require about the services and facilities offered by the hotel. The Serrano family and every member of staff sincerely hope you have a truly wonderful stay, and we are certain that this holiday will be an unforgettable experience. We should like to invite you to take part in our constant efforts to improve by giving us your comments and suggestions so that we ensure providing the of high-quality service you expect to receive.


To enjoy your holidays in complete peace of mind Serrano Hotels has developed several preventive measures which ensure social distancing and hygiene, thus compiling with legal establishments referring to the health crisis raised by COVID-19.


These preventive measures base principally on 3 attitudes:


·         Always keep a social distance of at least 1,5m to both other guests and our staff, especially when in a queue (reception, Spa, bar counter, buffet, rest rooms, etc.).

·         Wash your hands frequently or use the hydroalcoholic gel provided in all areas of the hotel.

·         Always use the face mask in all enclosed spaces (and even in open spaces if the social distance cannot be held).




To enjoy the following services, please contact the reception. The staff will be delighted to assist you.


Car, bikes, motorbikes, and boat rentals


Animal pets are welcome provided they weigh less than 5 kg. Pleas note that there are pet restricted areas in the hotel.

Money Exchange

Luggage Room

Medical Aid on call: 24/7


Courtesy shower

It is possible to book a 30 min. shower time on departure day. Please contact the reception the day prior to departure.

Business Centre / Internet

Free of charge throughout the hotel.

Laundry, Ironing, Mending

If you wish to hand in clothing for washing, ironing, or mending please use the special bag that you will find in the wardrobe and fill in the form provided.


Please place your orders before 8 p.m. the day before.


Room category upgrades.




Customer service

Dial 9 on the telephone in your room. We will be happy to attend to your requirements and suggestions.



Internal calls

To make a call inside the hotel, dial the room number or the extension directly.

For hotel services please call the front desk (extension 600).

External calls

To make an international call, dial 0 for an outside line, then “00” followed by the national code of the country concerned.



Your Room


Air Conditioning

The control switch is located at the entrance of your room. Please note that opening the terrace door will automatically switch off the A/C.


If you want us to wake you up, please contact the front desk or dial 600.


On the day of departure, you must vacate your room before noon. If you wish to stay longer, please contact the front desk.

We have transformers and adapters if you should need them.


If you want to hire the fridge in your room pleas contact the front desk of dial 600.

Room cleaning

Your room will be cleaned every day between 9 a.m. and 3 p.m. If you do not wish the room to be cleaned, please hang the sign “No Molesten” (do not disturb) outside the door.

Towels will be changed every day. If you would like to collaborate with our environmental policy, it is up to you to decide:

                        Towels left in the bathtub means “please change”.

                        Towels hung up on the towel rail means “I will use them again”.


Each room has a safe located inside the wardrobe and the contents are insured for up to 2,500 Euro. To operate it please refer to the instructions on the safe box.

Please note that the hotel will not be liable for any objects or valuables not deposited in the safe.

Battery chargers / transformers

We can supply transformers and/or adapters as required. The reception will provide further information (dial 600).

Tea and coffee facilities in your room

This chargeable facility can be made available and be replenished every day. For prices, please contact the front desk.

  • water boiler
  • 2 x instant coffee
  • 2 x green tea
  • 2 x red tea
  • 2 x brown sugar


For your entertainment in the room, you can receive a selection of TV channels. To check channels please refer to the channel list under your TV-remote.




In consideration to sleeping guests we would appreciate to observe silence in the corridors after 11 p.m.


Restaurant Los Pinos


Our restaurant offers daily breakfast and dinner with show cooking.

To order beverages please refer to the QR-Code on the tables. If you want a solid beverage card, please ask your waiter.

Opening times:

         Breakfast:     8 a.m. until 10 a.m.

Dinner:           6,30 p.m. until 9.00 p.m.

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