HELLO


WELLCOME

First, we would like to thank you for having decided to stay with us in Cala Ratjada and to welcome you warmly to Hotel Serrano Palace, which belongs to Serrano Hotels, a chain which was founded by one of the pioneering families in tourism in this area: The Serrano family.

  

In the following pages you will find all the information you require about the services and facilities offered by the hotel. The Serrano family and every member of staff sincerely hope you have a truly wonderful stay, and we are certain that this holiday will be an unforgettable experience. We should like to invite you to take part in our constant efforts to improve by giving us your comments and suggestions so that we ensure providing the of high-quality service you expect to receive.

 

To enjoy your holidays in complete peace of mind Serrano Hotels has developed several preventive measures which ensure social distancing and hygiene, thus compiling with legal establishments referring to the health crisis raised by COVID-19.

 

These preventive measures base principally on 3 attitudes:

 

·         Always keep a social distance of at least 1,5m to both other guests and our staff especially when in a queue (reception, Spa, bar counter, buffet, rest rooms, etc.).

·         Wash your hands frequently or use the hydroalcoholic gel provided in all areas of the hotel.

·         Always use the face mask in all enclosed spaces (and even in open spaces if the social distance cannot be held).

 

 

Reception

 

To enjoy the following services, please contact the reception. The staff will be delighted to assist you.

 

Car, bikes, motorbikes, and boat rentals

Money Exchange

Luggage Room

Courtesy shower

It is possible to book a 30 min. shower time on departure day. Please contact the reception the day prior to departure

Internet

Free of charge throughout the hotel. Password: smsentits

Golf

Laundry, Ironing, Mending

If you wish to hand in clothing for washing, ironing, or mending please use the special bag that you will find in the wardrobe and fill in the form provided.

 

Medical Aid on call: 24/7

Parking

The Hotel has an own chargeable privat and outside parking area. For further information please dial extension 450.

Picnic

Please place your orders before 8 p.m. the day before.

Reservacion at the Restaurant ATTIK

Press

Access at any time for free to all your favourite press. Simply scan the QR code located in the hall. For more information, please contact with the reception (dial 450)

Luggage Service

Room category upgrades


 

Telephone 

Customer service

Dial 450 on the telephone in your room. We will be happy to attend to your requirements and suggestions. 

Telephone

Internal calls

To make a call inside the hotel, dial the room number directly.

 

Internal directory

 

            Front Desk                              450         Aura Beauty                     490

            Bar Lobby                               470        Restaurant Attik              830

            Restaurant Baix                      455       
                          


External calls

To make an international call, dial 0 for an outside line, then “00” followed by the national code of the country concerned.

 

Your Room

 

Air Conditioning

To activate the A/C insert the key into the slot in the entrance of your room. The temperature control allows 3 steps (1 = gentle, 2 = normal, 3 = high). Opening the terrace door will automatically switch off the A/C.

Aroma Therapy

Experience emotions through our various aromas. If you with to fragrance your room, please contact with the Front Desk.

Safe

Each room has a safe and the contents are insured for up to 2,500 Euro. To operate it please refer to the instructions on the safe box.

Please note that the hotel will not be liable for any objects or valuables not deposited in the safe.

Battery chargers / transformers

We can supply transformers and/or adapters as required. The reception will provide further information or dial 450.

Chromotherapy

Experience the sense of “Living Colours” in the light of chromotherapy located in the entrance.

Wake-up-service

If you want us to wake you up, please contact the front desk or dial 450.


Check-out-time

On the day of departure, you must vacate your room before noon. If you wish to stay longer, please contact the front desk (extension 450).

Mini bar

The minibar in your room is stocked with a variety of articles which are replaced and checked every day. Articles consumed will appear on your invoice. Please note that the minibar is to contain house provided articles only.

Coca Cola                 2,95€

Fanta Orange             2,95€

Fanta Lemon               2,95€

Still mineral water        2,35€

Soda                           2,35€

Beer                            3,35€

Picolo                         11,25€

Snacks                        2,40€

Nespresso                    1,00€

 

 

 

 

 

 

 

 

 


Bathroom Accessories

Due to a new environment policy, we do no longer provide welcome accesories in the rooms. If you need such products, please contact the front desk or dial 450.

Room service

For room service dial 450.

You will find the room service menu on the desk. This service for hot dishes is provided from 7.30 a.m. to 9.30 p.m.

Tea and coffee facilities in your room

This chargeable facility can be made available and be replenished every day. For prices, please contact the front desk.

  • water boiler
  • 2 x instant coffee
  • 2 x green tea
  • 2 x red tea
  • 2 x brown sugar

HiFi Bluetooth

We feature this service with Bluetooth technology.

Room cleaning

Your room will be cleaned every day between 9 a.m. and 3 p.m. If you do not wish the room to be cleaned, please hang the sign “No Molesten” (do not disturb) outside the door.

Towels will be changed by request. If you would like to collaborate with our environmental policy, it is up to you to decide:

                        Towels hung up on the towel rail means “I will use them again”.

Towels left in the bathtub means “please change”.

                       

The bed sheet card placed on the bed means “must be changed”.

Nespresso service

We feature this service which is checked and replenished daily.

Sunset Services

Every evening we set up your room once more to ensure a pleasant rest.

Silence

In consideration to sleeping guests we would appreciate to observe silence in the corridors after 11 p.m.

Television

For your entertainment in the room, you can receive a selection of TV channels. To check channels please refer to the channel list under your TV-remote.

 

Restaurant Baix

 

Our restaurant is located in the 1st floor and offers daily breakfast and a buffet dinner with show cooking.

Opening times:

         Breakfast:     7.30 a.m. until 11 a.m.

Dinner:           6,30 p.m. until 9.30 p.m.

If you have any special dietary requirements, please contact the restaurant staff. We will gladly prepare dishes that suit your needs.

Please note:

Our restaurant is a no smoking area.

We appreciate certain care when dressing for dinner refraining from wearing sports and/or bathing clothes.

Early departures:

If you must depart before the usual breakfast time, please let us know in advance to prepare a cold breakfast for you.

 

Attik

 

The “Restaurante de Autor Attik” (imaginative kitchen) allows you to dine in a romantic atmosphere overlooking the Mediterranean while our star cuisine staff offers you a gourmet menu. Service subjet to cost.

Pleas reserve at least one day in advance at the front desk. Open from 4 p.m. until midnight.

 

Bar Lobby

 

Located next to the hotel’ hall with a cosy terrace overlooking the sea. An ideal environment to enjoy the warm summer evenings. Also enjoy the evening performances and the special cocktails of each day.

Open from 10 a.m. until 1 a.m.

 

Aura Spa

 

The Aura Spa is located at the 9th floor and features all services for a full relax.

·         Thermal circuit “Far away” Infinity with light therapy.

·         Flavoured panoramic sauna.

·         Turkish Bad.

·         Sensations shower.

Opening time from 8 a.m. until 8 p.m. Please note that the use of a towel in the sauna is mandatory.

It is also mandatory to use bathing clothes In the Turkish Bad, the Jacuzzi and the sauna.

GYM:

The Aura Gym is also located on the 9th floor with an incredible sea view. Opening times are from 7 a.m. until midnight.

Aura Beauty

 

Located at the 7th floor this centre offers various body and facial treatments.

Opening times are from 11 a.m. until 7 p.m.. For further information and reservations please dial extension 460 (Reception).

Swimming pools

 

The use of the pool (life guard presence) is permitted from 11 a.m. until 7 p.m.. In consideration to other guests the use of inflatable devices and jumping into the pool is not allowed.

Sunbeds:

Guests are kindly requested not to block in absence sunbeds with personal belongings nor towels. The hotel staff is entitled to remove them if necessary.

Towel service:

The hotel offers a towel service for exclusive use in our pools and in the Spa. Guests can collect or change them at the front desk. Kindly refrain from using the bathroom towels at the pool.


 

Security

 

Pleas accept following advises to ensure safeness during your stay:

Safes: There is a safe in each room.

Emergency exits: Please find a detailed exit plan attached to the inner side of your room door.

Pools: The safety rules are clearly posted in the pool area.

Elevators: To operate the elevator please approach your room key to the key reader inside the cabin. Never use the elevator in case of fire.