HELLO Welcome
First,
we would like to thank you for having decided to stay with us in Cala Ratjada and
to welcome you warmly to Hotel Serrano Palace, which belongs to Serrano Hotels, a chain which was founded by one
of the pioneering families in tourism in this area: The Serrano family.
In the following pages you will find all
the information you require about the services and facilities offered by the hotel.
The Serrano family and every member of staff sincerely hope you have a truly
wonderful stay, and we are certain that this holiday will be an unforgettable
experience. We should like to invite you to take part in our constant efforts
to improve by giving us your comments and suggestions so that we ensure
providing the of high-quality service you expect to receive.
To enjoy your holidays in complete peace of
mind Serrano Hotels has developed several preventive measures which ensure
social distancing and hygiene, thus compiling with legal establishments
referring to the health crisis raised by COVID-19.
These preventive measures base principally
on 3 attitudes:
·
Always keep a social distance of at least 1,5m to both
other guests and our staff especially when in a queue (reception, Spa, bar
counter, buffet, rest rooms, etc.).
·
Wash your hands frequently or use the hydroalcoholic
gel provided in all areas of the hotel.
·
Always use the face mask in all enclosed spaces (and
even in open spaces if the social distance cannot be held).
Reception
To enjoy the following services, please contact the reception. The staff
will be delighted to assist you.
Car, bikes, motorbikes, and boat rentals
Money Exchange
Luggage Room
Courtesy shower
It is possible to book a 30 min. shower time on
departure day. Please contact the reception the day prior to departure
Internet
You may use the business centre in our Hall. Wifi is
free of charge throughout the hotel. Password: serranohotels.
Golf
Laundry, Ironing, Mending
If you
wish to hand in clothing for washing, ironing, or mending please use the
special bag that you will find in the wardrobe and fill in the form provided.
Medical Aid on call: 24/7
The
Hotel has an own chargeable parking area. For further information please dial
extension 701.
Picnic
Please
place your orders before 8 p.m. the day before.
Press
Luggage
Service
Room
category upgrades.
Telephone
Customer
service
Dial 701
to contact the front desk. We will be happy to attend to your requirements and
suggestions.
Telephone
Internal calls
To
make a call inside the hotel, dial the room number directly.
Internal directory
Front Desk 701
Bar Es Vermut 707
External calls
To make an
international call, dial 0 for an outside line, then “
Your Room
Air Conditioning
To activate the A/C
insert the key into the slot in the entrance of your room. The temperature
control allows 3 steps (1 = gentle, 2 = normal, 3 = high). Opening the terrace
door will automatically switch off the A/C.
Chrome Therapy
Feel the effect of
“Living Colours” with the light therapy lamp in you toom.
Safe
Each
room has a safe and the contents are insured for up to 2,500 Euro. To operate
it please refer to the instructions on the safe box.
Please note that the hotel will not be liable for any objects or valuables