HELLO Welcome

 

 

 

 

 

 

 

 

 

 

First, we would like to thank you for having decided to stay with us in Cala Ratjada and to welcome you warmly to Hotel Serrano Palace, which belongs to Serrano Hotels, a chain which was founded by one of the pioneering families in tourism in this area: The Serrano family.

 

 

In the following pages you will find all the information you require about the services and facilities offered by the hotel. The Serrano family and every member of staff sincerely hope you have a truly wonderful stay, and we are certain that this holiday will be an unforgettable experience. We should like to invite you to take part in our constant efforts to improve by giving us your comments and suggestions so that we ensure providing the of high-quality service you expect to receive.

 

To enjoy your holidays in complete peace of mind Serrano Hotels has developed several preventive measures which ensure social distancing and hygiene, thus compiling with legal establishments referring to the health crisis raised by COVID-19.

 

These preventive measures base principally on 3 attitudes:

 

·         Always keep a social distance of at least 1,5m to both other guests and our staff especially when in a queue (reception, Spa, bar counter, buffet, rest rooms, etc.).

·         Wash your hands frequently or use the hydroalcoholic gel provided in all areas of the hotel.

·         Always use the face mask in all enclosed spaces (and even in open spaces if the social distance cannot be held).

 

 

 

 

 

 

 

 

 

 

 

 

To enjoy the following services, please contact the reception. The staff will be delighted to assist you.

 

Car, bikes, motorbikes, and boat rentals

Money Exchange

Luggage Room

Courtesy shower

It is possible to book a 30 min. shower time on departure day. Please contact the reception the day prior to departure

Internet

You may use the business centre in our Hall. Wifi is free of charge throughout the hotel. Password: serranohotels.

Golf

Laundry, Ironing, Mending

If you wish to hand in clothing for washing, ironing, or mending please use the special bag that you will find in the wardrobe and fill in the form provided.

 

Medical Aid on call: 24/7

The Hotel has an own chargeable parking area. For further information please dial extension 701.

Picnic

Please place your orders before 8 p.m. the day before.

Press

Luggage Service

Room category upgrades.

 

 

Customer service

 

Dial 701 to contact the front desk. We will be happy to attend to your requirements and suggestions.

 

Telephone

 

Internal calls

To make a call inside the hotel, dial the room number directly.

 

Internal directory

 

            Front Desk                              701

            Bar Es Vermut                          707

 

External calls

To make an international call, dial 0 for an outside line, then “00” followed by the national code of the country concerned.

 

 

Air Conditioning

To activate the A/C insert the key into the slot in the entrance of your room. The temperature control allows 3 steps (1 = gentle, 2 = normal, 3 = high). Opening the terrace door will automatically switch off the A/C.

Chrome Therapy

Feel the effect of “Living Colours” with the light therapy lamp in you toom.

Safe

Each room has a safe and the contents are insured for up to 2,500 Euro. To operate it please refer to the instructions on the safe box.

Please note that the hotel will not be liable for any objects or valuables