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COVID-19: PREVENTIVE REGULATIONS

 

Dear Clients,

It is nice to have you back home. To ensure that you enjoy your holidays safely Serrano Hotels has composed several preventive rules which ensure safety distance between persons and necessary hygiene measurements complying with WHO’s recommendations concerning Covid-19. These measurements focus basically on two aspects:

·         Always hold a distance of at least 1.5m to our staff and other guests, especially in circumstances that may create queues (front desk, SPA area, bar counter, buffet, rest rooms and alike). Always use a mask.

 

·         Wash your hands often and thoroughly or use the hydroalcoholic gel supplied in the main areas of the hotel.

 

To be taken in consideration in following areas of the hotel:

FRONT DESK

·         Gauging:  We kindly ask you to observe the signs indicating the maximum allowed number of persons in certain areas. Moreover, please note that the elevator must not be used by more than one person at a time.

·         Check-in / Check-out: To accomplish with the protocollary room cleaning please note that the modified time for access to the rooms on arrival is 3 p.m. On departure rooms must be release at 11 a.m.

·         Late Check-out: For safety reasons the courtesy room is no longer available. Clients my hire a 30 minutes shower in a private room.

·         Luggage room: For your own safety please note that only staff members can access to the luggage storing area.

·         Payment: Whenever possible please discard the use of cash and pay your hotel invoice with a bankcard (preferable contactless)

·         Pick-up time upon departure: Please refer to the QR-Codes provided by your tour operator. The front desk will be happy to help.

·         Personal temperature measuring: If needed, the front desk will assist you.

·         Sightseeing / Excursions: Please refer to the front desk for actual information.

·         Board games: are provided by the Front Desk.

·         Room service: Since the waiter is not allowed to access to your room the trolley will be placed in front of the door. Once finished please ask the Front Desk to remove the trolley.

·         Garage: Please refer to the Front Desk.


 

ROOMS

(The QR content of these measurements can be downloaded in your room)

·         Room cleaning / Maintenance: Please note the both the cleaning and the maintenance staff is not allowed to enter rooms in presence of guests. In exceptional situations using masks becomes mandatory.

·         TV remote controls: For your safety we recommend using the control while still in the sealed package. If the control is unwrapped, it will be clinically disinfected upon departure.

·         Towel change: If a change is wanted please drop the towels on the floor of the shower/tub.

·         Laundry service: If required please ask the front desk for a sterile bag.

·         Waist bin: Following sanitary regulations a single waste bin with no manual drive has been placed in the toilet.

 

DINING ROOM

 

To accomplish with hygiene regulations please ask our waiters to be seated.

To give us time to clean and sterilise tables for the next guests please displace after diner chats to the hotel’s bar.

 

·         Buffet: Complying with present health regulations please note that a conventional self-service is no longer allowed. Although the full content of the buffet remains at your disposal, dishes must be handled by our personnel. As this may lead to some delays, we appreciate your comprehension. Using masks in the dining room and in all public areas of the hotel is mandatory.

·         Wine list: is contained in a QR code on your table.

 

BAR

 

The beverage list is at your disposal in a QR code.

·         Bar service: will be provided until 10 p.m. – thereafter only table service is allowed.

·         Bar Snack: For drinks and snacks please find QR codes on the tables in the bar and on the terrace. Please refer to the barman If some other kind of products (like ice cream or spices) are required.


 

POOL AREA

 

·         Solarium / Terrace / Pool: Unless you share household please ensure a security distance (1.5m) between persons in the pool and/or lying on sunbeds. Please ask the lifeguard to place the sunbeds properly.

·         Pool towels: You can exchange the cards provided by the Front Desk for pool towels between 10am and 12am and again between 5pm and 7pm. Once used please place them in the towel trolley.

·         Pool and resting sunbeds: Please keep a distance of at least 1,5m to other guests unless you share household. Always underlay sunbeds with a towel.

 

SPA

 

·         Treatments and massages: Always use mask.

·         Pool and resting beds: Please clean the resting bed thoroughly before using it with the disinfectant provided. In the pool please keep a distance of at least 1.5m to other guests.

·         Aroma Showers: Prior to use them please clean the operating buttons with the disinfectant provided.

·         Sauna / Jacuzzi / Roman Thermae/ Turkish Bath: For your safety please pay attention to the maximum number of persons at a time allowed as displayed at the entrance and use only the enabled seats. Please note that wearing swimming dress or bathrobe is mandatory.

·         The locker rooms: must remain closed under present circumstances.

 

GYM

 

You are kindly requested to clean the training devices after use with the paper and the disinfectant provided.


Please note that the present health regulations require a reduction of the number of training devices (dumbbells, training mats, etc.). We thank you for your comprehension.

ENTERTAINMENT

 

You can obtain information of the daily entertainment program by referring to the QR-Code at the reception.

ABOUT OUR STAFF

Please note that all our staff is being body temperature measured prior to accede to the hotel and was intensively briefed to comply with protocols concerning behaviour, hygiene and security ensuring safeness to all our clients and to ourselves.

What should be done if possible Covid-19 symptoms show up?

For your own and other’s sake stay in your room, avoid physical contact to any other person and contact the front desk or the management immediately.

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